Legal Policies

1. Acceptance of Terms

By creating an account or using Pettavo (available at pettavo.com), you agree to these Terms of Service. If you don't agree, don't use the service. These terms apply to all users, including those on free trials and paid plans.

2. Description of Service

Pettavo is a web-based pet health records application that allows you to store, manage, and share your pet's medical history, vaccination records, medications, vet files, weight logs, feeding records, and other health information. Pettavo is not a veterinary service and does not provide medical advice.

Each account includes 500MB of file storage for uploaded photos, PDFs, and documents attached to health records. This limit applies per account and is shared across all pets and family members on the account. If you reach the storage limit, you will need to remove existing files before uploading new ones. You can monitor your storage usage in Account & Settings.

3. Account Creation

You must provide accurate information when creating an account. You're responsible for maintaining the security of your login credentials. Notify us immediately if you suspect unauthorized access to your account. One account can be used by up to 3 users under the multi-user account feature, available on all plans.

4. Subscription Plans & Pricing

Pettavo offers a 60-day free trial — no credit card required to start. After your trial, you can continue with a paid plan:

5. Billing & Renewals

Paid subscriptions renew automatically at the end of each billing period (monthly or annual). You'll receive a reminder email before renewal. You can cancel anytime from your account settings — cancellation takes effect at the end of your current billing period, and you retain access until then.

Annual subscriptions receive a 20% discount compared to the monthly rate. Prices are in USD and may be subject to applicable taxes.

6. Multi-User Accounts

All plans allow up to 3 users to share one account and access the same pet records. The account holder is responsible for all activity under the account, including by additional users. Each user should have their own login credentials.

7. Acceptable Use

You agree not to:

• Use Pettavo for any unlawful purpose or in violation of any applicable law
• Upload or share content that is harmful, offensive, or infringes on others' rights
• Attempt to gain unauthorized access to other users' accounts or data
• Reverse engineer, decompile, or attempt to extract source code from Pettavo
• Use automated tools to scrape, crawl, or extract data from Pettavo
• Resell or sublicense access to Pettavo
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity

8. Account Termination

You may close your account at any time via your account settings. We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or if required by law. Termination does not automatically delete your data — see our data retention policy in the Privacy Policy below.

Upon termination, you'll receive email warnings at 45 days and 7 days before permanent data deletion. After 60 days from the end of your subscription or account closure, your data is permanently deleted. You can export your data anytime before deletion.

9. Service Availability

We aim for high availability but cannot guarantee uninterrupted service. We may perform maintenance, updates, or experience outages. We'll give reasonable notice for planned downtime where possible.

10. Limitation of Liability

Our total liability to you for any claim arising from these Terms or your use of Pettavo is limited to the amount you paid us in the 12 months preceding the claim.

11. Disclaimer — Not Veterinary Advice

Pettavo is a record-keeping tool only. Nothing in the application constitutes veterinary or medical advice. Always consult a qualified veterinarian for your pet's health needs. Do not delay seeking veterinary care because of information stored in or generated by Pettavo.

12. Dispute Resolution

If you have a dispute with us, please contact us first at support@pettavo.com. We'll work to resolve it informally. If we can't resolve it within 30 days, disputes will be resolved through binding arbitration under the rules of the American Arbitration Association, in the jurisdiction of the State of Maryland, United States. Class action lawsuits are waived to the extent permitted by law.

13. Changes to Terms

We may update these Terms from time to time. We'll notify you by email and by posting the updated Terms on this page with a new "Last Updated" date. Continued use of Pettavo after the effective date of updated Terms constitutes your acceptance.

14. Governing Law

These Terms are governed by the laws of the State of Maryland, United States, without regard to conflict of law provisions.

Your privacy matters. This policy explains what data we collect, how we use it, and your rights over it. The short version: your pet data is yours, we never sell it, and we take security seriously.

1. Data We Collect

We collect the following types of information when you use Pettavo:

Account & Contact Information:

• Email address (required for account creation)
• Name (optional, for personalization)
• Billing information (processed by Stripe — see Payment Processing below)

Pet Health Data:

• Pet profiles (name, species, breed, date of birth, photo)
• Vaccination records and schedules
• Medical history, diagnoses, and visit notes
• Medication records and dosing schedules
• Weight logs and growth tracking
• Feeding logs and dietary notes
• Vet files and uploaded documents (PDFs, images)
• Pet insurance information
• Emergency contacts

Usage Data:

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (browser, operating system)
• Feature usage patterns (to improve the product)

2. How We Use Your Data

We use your data to:

• Provide, operate, and improve the Pettavo service
• Process your subscription and billing via Stripe
• Send transactional emails (trial reminders, renewal reminders, data deletion warnings)
• Respond to support requests
• Analyze usage patterns to improve product features
• Comply with legal obligations

We do not use your pet health data for advertising, profiling, or any purpose beyond providing you the service.

3. How We Store Your Data

Database: Pet health records, account information, and all structured data are stored in a Neon PostgreSQL database hosted in the United States. Neon uses AES-256 encryption at rest and TLS in transit.

Files & Photos: Uploaded documents, photos, and vet files are stored in Cloudflare R2 — a globally distributed object storage service with strong security controls. Files are encrypted at rest. Each account may store up to 500MB of uploaded files in total.

4. Data Sharing

We do not sell, rent, or trade your personal data or your pet's health information to third parties. Period.

We share data only in these limited circumstances:

• Stripe: For payment processing (email, billing address)
• Cloudflare: For file storage infrastructure
• Neon: For database hosting
• Email service providers: For sending transactional emails (trial reminders, etc.)
• Law enforcement: When required by valid legal process (court orders, subpoenas)

All third-party service providers are bound by data processing agreements and are prohibited from using your data for their own purposes.

5. Guest Links & Sharing

Pettavo allows you to generate temporary read-only guest links to share your pet's health records with veterinarians or others. These links are:

• Temporary and expire after a set period
• Read-only (recipients cannot edit your records)
• Limited to the specific records you choose to share

You control all sharing. We don't automatically share your pet's records with anyone.

6. Email Communications

We send the following types of emails:

• Trial reminders: Notifications as your 60-day free trial nears its end
• Renewal reminders: Advance notice before subscription renewals
• Data deletion warnings: Emails at 45 days and 7 days before permanent data deletion after account closure
• Transactional emails: Receipts, password resets, account changes
• Product updates: Occasional emails about important changes (can be unsubscribed)

We don't send marketing spam. You can unsubscribe from non-essential emails at any time.

7. Data Retention & Deletion

We retain your data for as long as your account is active. When you close your account or your subscription ends:

• Your data is retained for 60 days after subscription end
• You'll receive warning emails at 45 days and 7 days before deletion
• After 60 days, all your data is permanently deleted from our systems
• Backup copies may persist for up to 30 additional days during routine backup rotation

You can delete your account and data at any time from your account settings.

8. Data Export

You own your pet's data. You can export all your records at any time in PDF or CSV format from your account settings. This includes all pet profiles, health records, vaccination history, medication logs, and weight/feeding data. We'll never hold your data hostage.

9. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the data we hold about you
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Portability: Export your data in a machine-readable format
• Objection: Object to certain types of data processing

To exercise any of these rights, email us at support@pettavo.com. We'll respond within 30 days.

10. Cookies & Tracking Technologies

Pettavo uses essential cookies for session management and security, and an optional analytics pixel to understand how users interact with the app. You can control your cookie preferences via the consent banner shown on your first visit, or revisit your choice at any time by clearing the pettavo_cookie_consent key from your browser's localStorage.

For full details on every cookie category, the analytics pixel, data retention periods, and how to manage your preferences, see the dedicated Cookies & Tracking section below.

11. Children's Privacy

Pettavo is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us data, contact us at support@pettavo.com and we'll delete it promptly.

12. Security

We implement industry-standard security measures including:

• TLS/HTTPS encryption for all data in transit
• AES-256 encryption for data at rest
• Regular security reviews
• Access controls limiting employee access to production data

No system is 100% secure. If you discover a security vulnerability, please disclose it responsibly to support@pettavo.com.

13. Changes to This Policy

We'll notify you by email of material changes to this Privacy Policy at least 14 days before they take effect. The "Last Updated" date at the top of this page reflects the most recent revision.

This End User License Agreement ("EULA") governs your use of the Pettavo web application. Please read it carefully.

1. License Grant

Subject to your compliance with this EULA and the Terms of Service, Pettavo grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Pettavo web application through a standard web browser for your personal, non-commercial purposes of managing your pet's health records.

2. Scope of License

Your license permits you to:

• Access and use Pettavo through a web browser for your own personal pet health record management
• Store, organize, and manage pet health data within the application
• Generate and share read-only guest links to your pet records
• Export your own data in PDF or CSV format
• Add up to 3 users to your account on all plans

3. User Obligations

When using Pettavo, you agree to:

• Use the service only for lawful purposes
• Provide accurate and current information in your pet records
• Maintain the confidentiality of your login credentials
• Accept responsibility for all activity under your account
• Comply with all applicable laws and regulations
• Not use the service to store, share, or distribute harmful, illegal, or offensive content

4. Restrictions

You may not:

• Copy, modify, or create derivative works of any part of Pettavo
• Reverse engineer, decompile, or disassemble the application
• Remove any copyright, trademark, or other proprietary notices
• Transfer, sublicense, lease, or assign your access rights to any third party
• Use the service to build a competing product
• Access or attempt to access other users' accounts or data
• Use automated scripts, bots, or scraping tools against the service
• Circumvent any security, access control, or rate limiting measures
• Use the service for commercial purposes without prior written consent from Pettavo

5. Intellectual Property

Pettavo™ and the Pettavo logo are trademarks. The Pettavo application, its design, underlying code, features, and functionality are owned by Pettavo and protected by copyright, trademark, and other intellectual property laws.

This EULA does not transfer any ownership or intellectual property rights to you. You receive only the limited license described in Section 1.

6. Your Content & Data Ownership

You own your data. All pet health records, profiles, photos, documents, and other content you upload to Pettavo ("Your Content") remain your property. Pettavo does not claim ownership of Your Content.

By using Pettavo, you grant us a limited, worldwide license to store, process, and display Your Content solely as necessary to provide the service to you. We do not use Your Content for any other purpose.

7. Third-Party Services

Pettavo integrates with third-party services (Stripe for payments, Cloudflare R2 for file storage, Neon for database hosting). Your use of these integrations is also subject to those services' terms and privacy policies. Pettavo is not responsible for the practices of third-party services.

8. Disclaimer of Warranties

Pettavo is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or free of viruses or other harmful components.

9. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Pettavo or its operators be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of pet records, or medical decisions made based on records stored in Pettavo, even if we have been advised of the possibility of such damages.

10. Termination

This license is effective until terminated. Your rights under this EULA terminate automatically if you:

• Fail to comply with any provision of this EULA or the Terms of Service
• Close your Pettavo account
• Cancel your subscription (license ends at the close of the current billing period)

Upon termination, you must cease all use of the service. Sections 4, 5, 8, 9, and 11 of this EULA survive termination.

11. Governing Law

This EULA is governed by the laws of the State of Maryland, United States. Any disputes arising from this EULA shall be resolved in accordance with the dispute resolution provisions in the Terms of Service above.

12. Contact

Questions about this EULA? Reach us at support@pettavo.com.

This section explains exactly what cookies and tracking technologies Pettavo uses, why we use them, how long they persist, and how you can manage your preferences.

1. What Are Cookies?

Cookies are small text files stored in your browser when you visit a website. Pettavo also uses localStorage — a browser-based key/value store — to remember your session and your cookie consent choice. Neither cookies nor localStorage data are shared with advertisers.

2. Cookie Categories

We use two categories of cookies and tracking technologies:

Category A — Essential (Always Active)

These are required for Pettavo to function. You cannot opt out of essential cookies while using the service. They are never used for advertising or profiling.

Category B — Analytics (Optional — Requires Consent)

These are only activated when you click "Accept All" on the cookie consent banner. If you choose "Essential Only", these are blocked entirely and no analytics data is collected.

3. Managing Your Preferences

You have full control over optional analytics cookies:

• On first visit: A consent banner appears at the bottom of every page. Click "Accept All" to enable the analytics pixel, or "Essential Only" to decline.
• Changing your choice: Your preference is stored in your browser's localStorage under the key pettavo_cookie_consent. To reset it, open your browser's developer tools → Application → Local Storage → delete the pettavo_cookie_consent entry. The banner will reappear on your next visit.
• Browser-level controls: You can also disable cookies and localStorage in your browser settings. Note that disabling them may prevent you from staying logged in.

4. Data Retention for Cookies

• Authentication token: Expires after 7 days, or immediately on logout.
• Consent preference (pettavo_cookie_consent): Persists in your browser's localStorage until you manually clear it or clear browser data. No server-side copy is stored.
• Analytics data (if accepted): Aggregated, anonymised analytics data is retained for up to 13 months, after which it is deleted or further anonymised.

5. Third-Party Services Involved

The following third parties are involved in our cookie/tracking infrastructure:

• Polsia: Our hosting and platform provider. The optional analytics pixel runs on Polsia's infrastructure. Polsia's data processing is governed by a data processing agreement. Polsia does not use this data to serve advertising.

No analytics or behavioural data is shared with Google, Meta, Amazon, advertising networks, or data brokers.

6. Do Not Track

Pettavo respects browser-level Do Not Track (DNT) signals on a best-effort basis. When DNT is enabled, the analytics pixel is not activated regardless of your stored consent preference.

7. Contact

Questions about our use of cookies? Email us at support@pettavo.com.